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Frequently Asked Questions

ABOUT US

  1. 1. DO YOU HAVE A RETAIL STORE LOCATED IN MY STATE?

    Safiya Alexandrites is currently distributed among our authorized resellers and are available at their stores.  You can browse through the most up to date list by clicking on the resellers link. 

  2. 2. DO YOU HAVE GEMOLOGISTS ON STAFF?

    Yes.  You can be rest assured that our stones are 100% natural and untreated.  Due to the high quality of the product and the extreme rarity of the gemstone, it is common to find many gemologists and jewelers with limited experience and exposure to Alexandrites to make the common mistake of assuming the stone is synthetic or do not recognize the stone. Safiya Alexandrites are mined at the source in Brazil, so we are absolutely certain that the stones that are used are 100% natural. By company policy, our stones that are 1ct and up are GIA (Gemological Institute of America) certified. GIA is the world’s foremost authority in gemstones and thus have the level of experience and exposure to identify our stones as genuine. All pieces come with a Safiya Certificate of Authenticity which provides the company guarantee that all the Alexandrites are 100% genuine.  Some of the pieces come with an independent appraisal as well.

  3. 3. WHERE ARE THE CORPORATE OFFICES OF SAFIYA ALEXANDRITES LOCATED?

    Los Angeles, CA.

OUR ALEXANDRITES AND JEWELRY

  1. 1. ALEXANDRITES ARE KNOWN FOR ITS COLOR CHANGE.  HOW CAN I SEE IT?

    At Safiya Alexandrites we use only 100% natural untreated Brazilian Alexandrites.  We strive to use stones that exhibit a 90-100% color change because if not for the color change there is no point in owning an alexandrite.  Safiya Alexandrites provides a special light changing jewelry box with every purchase that will switch from different lighting to show the color change in your stone.  The box is tailor made for your Safiya Alexandrites jewelry and it will help show off the color change to family and friends.   

  2. 2. WHAT ABOUT THE CLARITY OF THE ALEXANDRITES USED IN YOUR JEWELRY?

    Safiya Alexandrites is a brand that maintains high standards of quality control.  We strive to use the very best stones in our jewelry.  You can be rest assured that the clarity of the stones used are very good.  However, for whatever reason, you are unhappy with the piece of jewelry you have received, we provide a 14 day risk free return policy so you have nothing to worry about. 

  3. 3. WHAT ARE GIA REPORTS?

    GIA (Gemological Institute of America) is the world’s foremost authority in gemstones and thus have the level of experience and exposure to identify our stones as genuine.  GIA reports provide additional proof that our stones are authentic. 

  4. 4. HOW CAN I MAKE SURE THE JEWELRY I RECEIVE IS ACTUALLY THE JEWELRY?

    All our pieces come engraved with the actual weight of the Alexandrite and Diamonds that are used.  By comparing these weights to your order will tell you that you received the right piece.  You can also compare the design image and see if it matches the piece you receive in the mail.

  5. 5. MY LOCAL JEWELER TOLD ME THAT THE JEWELRY I GOT WAS A SYNTHETIC?

    Due to the high quality of the product and the extreme rarity of the gemstone, it is common to find many gemologists and jewelers with limited experience and exposure to Alexandrites to make the common mistake of assuming the stone is synthetic or do not recognize the stone. Safiya Alexandrites are mined at the source in Brazil, so we are absolutely certain that the stones that are used are 100% natural. By company policy, our stones that are 1ct and up are GIA (Gemological Institute of America) certified. GIA is the world’s foremost authority in gemstones and thus have the level of experience and exposure to identify our stones as genuine. All pieces come with a Safiya Certificate of Authenticity which provides the company guarantee that all the Alexandrites are 100% genuine.

  6. 6. I FOUND A DESIGN IN YOUR WEBSITE THAT I LIKE. IS IT AVAILABLE?

    You may browse through all our designs using the Collection link.  All items available for immediate purchase will display an "In Store" label.  If you see an item without the "In Store" label, you can still click the item and place a "Request" by clicking on the request button.  Our customer service representative will get in touch with you regarding the request and provide you a quotation for the piece depending on the availability of stones.  An offline order can be placed and the usually turn around time for a request is from 3-6 weeks.  The availability of designs keeps constantly changing, so it would be best to check the site for something you have your eye on from time to time.  We also provide a wish list option for you keep an eye on the design.

  7. 7. WHAT IS THE QUALITY OF THE DIAMONDS USED IN YOUR JEWELRY?

    We make sure we use high quality diamonds for manufacturing our designs.  We use diamonds that range from VS-SI in clartiy and F-H in color.  

  8. 8. ARE ANY OF YOUR DIAMONDS LASER TREATED, CLARITY ENHANCED, COLOR ENHANCED, OR MODIFIED IN ANY WAY?

    The white diamonds that are used are all 100% natural and untreated.  The yellow diamonds used in some of our designs are natural but color enhanced.  

  9. 9. ARE THE GEMSTONES USED IN YOUR JEWELRY NATURAL OR SYNTHETIC?

    You can be rest assured that the alexandrites used are 100% natural and untreated.

  10. 10. ARE ANY OF THE GEMSTONES USED IN YOUR JEWELRY HEAT TREATED?

    Alexandrites cannot be heat treated.  All the alexandrites used are 100% natural and untreated.

  11. 11. DO THE 18K WHITE GOLD RINGS TURN YELLOW OVER TIME?

    No.  18K White Gold is durable and the color of the gold is stable.

  12. 12. HOW OFTEN DO YOU ADD DESIGNS TO YOUR INVENTORY?

    Usually every six months.  However, please keep checking regularly for updates.

INSURANCE AND LONG-TERM CARE

  1. 1. DO YOU CLEAN OR PROVIDE CARE FOR JEWELRY SOLD ON YOUR SITE?

    Yes.  Safiya Alexandrites provides a lifetime guarantee on the workmanship of the jewelry.  We provide cleaning and repolishing services at your request.  Please contact our customer service representative for more information.  Alexandrite is extremely durable, so you will have very little concern about the stone breaking.  The best in-home solution for cleaning is soap and warm water and a soft toothbrush. 

  2. 2. WHAT IS COVERED BY YOUR LIFETIME WARRANTY?

    Only on the jewelry setting.  The centre stones and diamonds are not covered by this warranty.  For example, if a piece of jewelry is damaged and a stone falls out, we can repair the piece for you at no cost to you.  However, if a stone is lost, we would provide you with a quotation for only the replacement of the stone.  Please note, sometimes certain stone sizes and shapes maybe difficult to source, therefore this process may take time and this depends on a case by case basis.

  3. 3. DO YOU PROVIDE INSURANCE APPRAISALS?

    The majority of our pieces have independent appraisals from GLS.  GLS (Gemological Laboratory Services) is a Los Angeles based independent appraiser.  Please visit www.glsla.com for more information and you can even verify the reports online.

  4. 4. DO YOU INSURE JEWELRY?

    All our Fedex Shipments are fully insured until it reaches you.  You may want contact your insurance company for any additional insurance you may want for your jewelry.

PRIVACY AND SECURITY

  1. 1. IS SHOPPING WITH SAFIYA ALEXANDRITES SECURE?

    Yes.  Our site is SSL certified and is fully compliant with protecting your privacy.

  2. 2. WILL MY PERSONAL INFORMATION BE SHARED WITH THIRD PARTIES?

    No.  Keeping our customer data and information secure is extremely important to us.  We do not store any credit card details on our site.