Returns & Exchanges
We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you can return or exchange items up to 14 calendar days after receiving your original order - no questions asked. The product must be sent back in its original condition, original packaging and without previously used postage labels. Free return shipping only applies to U.S customers, simply follow these return procedures:
- Contact our Customer Service department at 213-327-0966 or send an email to [email protected] to process a return.
- Advise the representative that you wish to return your order.
- Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
- Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
- Your order should arrive in our office within two business days (excluding weekends and holidays).
- All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.
- It may take up to 10 working days for the funds to be credited into your bank account, depending on your bank or card issuer.
International returns are not subject to our free return policy, and special orders are not returnable.
Items sent to our office without a RAN number, packages shipped beyond the 14-day return period, or packages that are improperly packaged or uninsured will not be accepted.
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler will not be accepted.
Jewelry must also be accompanied by the original lab reports if any, appraisal, and certificate of authenticity along with all the original packaging or a $200 charge will be assessed to replace any lost item.
We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use the ring size chart or contact our customer service team.
All returned items should be declared as a “Return Merchandise” on the customs declaration; returned packages that don’t have this mention on their custom declaration may not be successfully delivered to our office and may incur additional fees.
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us on (+1) 213-327-0966 or email us at [email protected] and we will look into it. Please include your order reference at all times when sending an email.