PLACING AN ORDER
When you add an item to your bag, you will be prompted to either Continue Shopping or Checkout. If you click Checkout, you’ll be brought to the One Step Checkout.
In the One Step Checkout, you can:
- Remove an item
- Adjust quantities
- Apply promotional codes/coupon codes
Items will be saved in your bag, but merchandise availability is not guaranteed.
When you are ready to purchase the items in your bag, click the Checkout button. If you are not logged in, you will be prompted to do so. If you do not already have an account with us already, you can signup.
Checkout involves 3 steps: Billing Information, Payment Method, and Your Order.
First of all you have to fill your billing information. Please make sure your details are correct in order to ship your order without any problems. If you are a new customer, you’re able to create an account at the bottom of this screen by clicking on the checkbox. After clicking a text field will appear where you can fill in your personal password
On the Payment Method screen, you can select your preferred payment choice.
On the Confirm Order screen, you will see the details of your transaction. Over here you are also able to use a coupon code or/and subscribe to our newsletter. If you wish to use a coupon code, please click the ‘’I have a couponcode’’. After this, a text field will appear where you can enter your coupon code. Don’t forget to click Submit.
If your order is correct, click Continue Payment.
Please note: Once an order has been placed we are unable to make any modifications to the order, including cancellations.
We currently accept payment by Visa, MasterCard, and American Express or Wire Transfer. If you don’t use any of these options, please contact our customer service here.
Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorisation when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your account, under Order History.
To check your order status:
- Log in to your account;
- Under Recent Orders, select your order;
- From here, you can view order details and track your order(s).
You’ll also receive an e-mail with a link leading to the website of the forwarder to track your order. If you haven’t received this mail after 1 day, please check your junk or spam filter.
ORDER CHANGES AND CANCELLATIONS
If you would like to change/cancel your order, please contact our customer service as soon as possible. If your order hasn’t been dispatched, we are in most cases able to help you. Please note that there’s not much to do when your order has been sent.
SEASONAL SALES, NEW ARRIVALS AND PROMOTIONS
Signing up for our newsletter is the best way to receive updates about new arrivals, upcoming sales and promotions. You can subscribe when creating an account.